Republic Bank technical issue affects some eastern Caribbean customers
Republic Bank Limited has confirmed that as a result of a technical issue stemming from its conversion exercise, some of its customers’ accounts were not debited in a timely manner for point of sale and E-commerce transactions.
The Bank’s statement comes after many customers from several eastern Caribbean islands complained about unexpectedly being debited for outstanding transactions, some of which occurred years ago.
In a statement which was issued for Anguilla, St Vincent and the Grenadines, the British Virgin Islands and Grenada, Republic Bank assured customers that this technical issue has been resolved.
Against this background, the Bank says it went through a thorough verification exercise, which involved careful identification of customer transactions.
It states that given the volume of transactions, it was necessary for the Bank to take the requisite time to meticulously validate the transactions and to develop personalised communication to each impacted customer, listing the relevant transactions to allow for a fully transparent approach.
Republic Bank notes it is prepared to continue working closely with its customers to resolve their concerns in a satisfactory and timely manner including providing an option for payment plans to assist them during this time.
The Bank says it understands the concern this has caused, and sincerely apologises for the inconvenience.
Customers with queries or concerns are encouraged to reach out to the Bank by visiting their respective brach or contacting:
Anguilla: 1-264-498-4725 (4RBL) or emailing: ai.republicbank@rfhl.com
British Virgin Islands: 1-284-494-4725 (4RBL) or emailing republicbank.bvi@rfhl.com
Grenada: 1-473-440-4725 (4RBL) or emailing rbgdinfo@rfhl.com
St Vincent and the Grenadines: 1-784-457-1601 or emailing vc.republicbank@rfhl.com
Republic Bank adds that it remains dedicated to upholding the highest standards of service and reaffirms its commitment to its valued customers.
