MoneyGram makes progress with some agent partners for transactions

Global payment and wire transfer service company, MoneyGram, which encountered a cybersecurity issue, has advised customers that many of its agent partners are now available for sending and receiving money, including fulfilling pending transactions.

MoneyGram did not indicate which agent partners (or countries) it has made progress with. 

In its latest update on September 25, the company said it continues to make progress and is resuming additional services.  

MoneyGram added that it is continuing to work diligently to resume its remaining services, including moneygram.com.  Its main website continues to say, “We’ll be right back. We’re busy updating the website. Please check back soon.”

We continue to make progress and are resuming additional services.

Many of our agent partners are now available for sending and receiving money, including fulfilling pending transactions. We are continuing to work diligently to resume our remaining services, including…

— MoneyGram (@MoneyGram) September 25, 2024

In the Caribbean, some updates were shared that MoneyGram services were back online. Massy Finance Remittance Services in Trinidad and Tobago, Guyana and St Lucia announced today that MoneyGram services were back online and that persons can now visit any of its locations to send or receive money with MoneyGram.  

Going Places Travel also announced that as of Wednesday, September 25, MoneyGram services were back up at its St Lucia and St Vincent offices, however, connectivity may be intermittent.  

The travel company noted its Barbados offices are not fully operational as yet as agents are still awaiting service restoration.

The international money transfer provider took its systems offline over the past couple days after it found a cybersecurity issue. 

Customers who use MoneyGram internationally have been taking to social media to vent their frustration as they await updates.